how things work
1. SUBMIT ORDER
You place an order by filling out and submitting the order form linked on the site. Your order form will provide your designer the information needed to customize your chosen premade theme.
3. MAKE PAYMENT
Once your order is submitted, you will be sent to our payment gateway to make payment. We accept all major credit cards or you may pay via PayPal. Payment must be made in full before a designer will start on your design. Please send all payments via Paypal to: [email protected].
3. ORDER CONFIRMATION
Once your order is submitted and payment has been received, you will receive a reply within 1-2 days (please check your SPAM folder if you do not receive it within that time frame) from [email protected] to confirm that your order was received. Our reply will include the name and email address of the designer that will be working with you on your order.
4. DESIGNER CONTACT
Within 1-3 days of order placement, a designer will contact you to introduce herself and to ask any questions she may have after reviewing your order. At this time she may also ask for your hosting information (username/password), domain info (if needing a transfer), and any additional information she feels is needed in order to complete your order.
5. DESIGN PHASE
Shortly after her initial contact, your designer will put together your chosen premade design on a live test site, which will show the full design customized with your title, tagline and color choice. Once the design is ready for you to review, you will be emailed a link to the preview site for you to approve. Please remember that our premade designs come “as-is” so unless you have paid to have customizations made to the design no revision requests will be granted except to tweak the customizations made to the title and tagline. Once you have approved the design, your designer will make preparations for the installation.
Before installation your designer will ask you to provide the login information to your site. If you have concerns about sharing your login information, you may create a temporary password that can be changed after installation or you may temporarily add your designer as an administrator to your blog. Installation generally takes under an hour to complete, but may take a little longer depending on how large your order is. Your site will remain active during the installation of the design. During installation we ask that you please not make any changes to your site. We do our very best to install all premade designs within one week of the purchase date–however, large orders may take a few days longer.
7. POST – INSTALLATION
Our premade designs come with basic technical support for 24 hours after the design is installed where we’ll be happy to answer any basic troubleshooting questions you may have as you settle into your new design. For further or more complex technical support, you’ll need to purchase our Post-Install Support Package from our Blog Accessories Shop. We also recommend that you review our Blogger tutorials or WordPress tutorials as you’ll find answers to most basic troubleshooting questions there.