how things work
1. Request a Quote
You request a quote by filling out and submitting the quote request form on our site. Your quote request will provide your designer with the information necessary to provide a quote and create a custom design you’ll love. Please be as detailed as possible when filling out the form. The more information you share, the more accurate of a quote we can provide and the easier it will be for your designer to capture the look you are hoping for.
2. Project Approval
Once we receive your quote request, we will reply within 1-3 days with additional questions and/or a quote. If a quote is provided then your project has been approved as a project we feel is a good fit for us. If we don’t feel your project is a good fit for us, then you will also be notified of that.
3. Make Payment
Once your project is approved and you decide to move forward, you will be asked to make a 50% minimum deposit before we will start on your design. Any remaining balance will be due prior to installation. Our secure payment system accepts all major credit cards or you may pay via PayPal.
4. Designer Contact
After payment has been received, a designer will contact you shortly thereafter to introduce herself and to ask any additional questions she may have after reviewing the details of your project. Two things you can do to make the design process easier:
1. CREATE A PINTEREST BOARD – Please pin images to this board that represents your style and shows the colors and font styles you like. Your designer will use this board as the inspiration for your design.
2. PAGES & CONTENT – Please get all pages and content in place on your site. If your pages and content are not ready prior to us beginning your design, your project start date may be delayed.
5. Design Phase
MOOD BOARD: Your designer will use all of the information she has gathered and your Pinterest board to create a mood board. The mood board will help to assure she is headed in the right direction with your design. The mood board will show the proposed colors, fonts, patterns and the general style of your design and will be tweaked until you are happy with the direction.
TEST SITE: Once the mood board is in place, your designer will create a live preview of your proposed design on a test site. The link to the preview site will be emailed to you as soon as it is ready. Because your feedback plays such an important part in creating a design you will love, there will usually be a quick succession of emails taking place while your test site is being created, so please check your email frequently to help speed this process along.
REVISIONS: Once your test site has been put together, your designer will gladly provide up to three rounds of revisions on your design. After reviewing the test site, you will send her a list of changes/tweaks you’d like made (round 1). She will make those changes and then have you review the test site again. You’ll again provide another list of changes/revisions (round 2). If needed, you’ll repeat this process one more time to complete the 3rd round. Three rounds are usually sufficient to get your design looking just right. If additional rounds are requested, they will be billed at $50/hour.
6. Installation Approval
Once you have carefully reviewed all aspects of the design and you feel you are 100% happy with it, your designer will ask for approval to install the design. With this approval you are agreeing that you are happy with the design and that no more requests for revisions will be made, so please make sure you are completely happy with everything before giving your designer approval to install.
Approving your design for installation also means that you agree to promptly pay the final balance for your project (if any remains).
7. Pay any Remaining Balance
Once you have approved the design for installation, your designer will direct you to the payment gateway on our site to pay any remaining balance for your project. Please note that upon payment, your full payment becomes non-refundable. Once the balance has been paid in full, she will proceed with the installation process.
After you’ve approved your design for installation, you designer will ask you to provide the login information to your site. If you have concerns about sharing your login information, you may create a temporary password that can be changed after installation or you may temporarily add your designer as an administrator to your blog. Please note that major revisions will not be made to your blog after it has been installed, so please be sure you are 100% happy with your design before you give the okay to install.
During the installation of your design, your designer will place a temporary coming soon page on your blog while she transfers the design from the test site to your live site (WordPress sites only). Installation generally only takes a few hours, but may take up to a day depending on the size of your site. Your designer can provide you with a more accurate time estimate before she installs based on the size of your site. During installation, we ask that you please not make any changes to your site.
9. Post – installation
After installation, we ask that you take a few days to settle into your new design. We will be happy to provide up to one hour of free post-install support to go over any basic troubleshooting questions you may have as you settle into your design (expires 30 days from installation date).
For additional revisions or more complex technical support, please contact your designer for a quote and more details. We also recommend that you review our Blogger tutorials or WordPress tutorials as you’ll find answers to most basic troubleshooting questions there.