FAQ

What platforms do you design for?

We design for blogs hosted through Blogger and WordPress (self-hosted only). If your blog is hosted through any other platform, we will not be able to serve you.

Why is payment due upfront for custom orders?

Full payment is required up front to help shorten your queue wait time. We work hard to move through the queue as quickly as possible and we’ve found that waiting for payments to come in holds up that process. Personalized payment plans are available upon request–however, if your order has not been paid in full by the time your name reaches the top of the queue, your order will not be started on until we receive full payment.

How long does it take to get a blog design?

The wait varies according to what type of design you order:

CUSTOM DESIGNS: view our queue to see the current wait time for a custom blog design. Once your name reaches the top of the queue, it will generally take between 1-3 weeks (depending on size) to complete your design from start to finish.

SEMI-CUSTOM THEMES: are installed by us within one week of paid order (exception: if you add numerous add-ons it may take longer)

ADD-ON ORDERS: will be completed within 1-3 weeks

TEMPLATES: you will be able to install the design to your site immediately upon purchase

Can I get my custom order rushed to avoid the queue wait?

You may rush your order for a fee of $200. Please select the rush option on the order form to assure you are granted the rush. Rush orders will be started on within 7-14 days of payment.

Do you offer a discount to returning customers?

We offer a $10 off discount to returning custom customers. Once your custom design is complete, you will receive by email a $10 off coupon that can be applied to any future premade, custom, or add-on order. Please save the coupon to your computer as it will need to be uploaded to the order form when you place your order.

Do you offer phone consults?

Because our design time as stay-at-home mom’s is very limited each day, we prefer to correspond primarily via email–however, we do offer phone consults when necessary. Because phone consults cut into our very limited design time, we have a fee of $50 per hour for them, please let us know if you’d like to arrange that and we’ll invoice you as needed. Otherwise, we’ll be happy to answer any questions you may have free of charge via email.

How do I add/change items to my design in the future? Do I have to wait in the queue for that?

To add items to your blog in the future please go through our add-on shop. Once placed, your add-on order will be forwarded to the original designer of your blog and they will work on your order as they find time between their current custom and pre-made orders. The wait time for add-ons varies according to the current workload of your designer, but typically only take about 1-2 weeks.

Will I lose anything on my blog by having a blog makeover?

No. Your posts and sidebar information (text, links, gadgets, music, etc) will remain the same, only the look of your blog will change. You will be able to post and add information to the sidebar(s) as usual. It is however strongly suggested that you save a back-up of your blog just in case something should go wrong.

What do you do with my username & password?

Your privacy is very important to Designer Blogs and your username and password will not be shared with anyone for any reason. Your information will not be requested until your design is ready to be installed and it will only be used for the purpose of installing your blog design. If you have concerns about privacy, you may create a temporary password for your designer to use during installation that can be changed when your installation is finished OR you may add your designer to your site as a temporary administrator for the installation which will not require you to share your username & password.

 

If you have additional questions that have not been answered here, please feel free to email info@designerblogs.com.