Custom Design Terms

Custom Design Terms
& conditions

 

ORDER REJECTION

We reserve the right to reject any order placed for a website we feel contains objectionable or offensive material.


PAYMENT

A 50% non-refundable deposit is due upfront and is required before your name will be added to our queue. Your remaining balance will be due in full before we will install the design to your site or provide you any files.


QUEUE WAIT

Due to demand, a queue wait is required for custom designs. The queue is created on a first come, first serve basis according to the time in which your 50% non-refundable deposit is made. Please be aware of the current queue wait before submitting an order.


PERMISSIONS

All images or graphics you provide to be used in your design are assumed to have the proper permissions. Designer Blogs is not liable for the use/misuse of the images and graphics you provide to us.


BLOG BACKUP

As with any new design, it is strongly recommended that you save a back up of your blog before we install your new design to assure nothing is lost during the installation process. Designer Blogs is not responsible for anything lost due to your failure to backup your blog.


BLOG CONTENT

Adding content to your posts and pages is your responsibility and is not included in the custom blog package. If you purchase a custom website design, the package includes the addition of content to up to three pages. If you need our assistance adding content to your pages outside of what is designated in your pacakge, we are happy to do so at $50/hour. All content must be finalized before we will implement it to your site.


COMMUNICATION

Once your designer has contacted you to get started on your design, it is imperative that you stay in constant contact with your designer in order for us to complete your design in a timely manner. If you take longer than two weeks to reply to any email from your designer, your order will be cancelled, you will lose the rights to your design and no refunds will be given.


MOBILE RESPONSIVE CODING

If you want your design to be mobile responsive, you must purchase the mobile responsive add-on regardless of whether your current design is mobile responsive or not. Mobile responsiveness does not carry over from one design to another and needs to be recoded within each new design.


REVISIONS

Our custom designs include up to three rounds of revisions. If your requests for revisions exceed that allotment, you will be charged $50/hour for the additional revisions. If you decide to change your design concept in the middle of the design process, you will be charged for the price of any new graphics (if applicable) plus the time already spent on your original design at $50/hour.


REFUNDS

Due to the unique nature of blog design, Designer Blogs does not offer refunds on designs already begun. If you have submitted your 50% deposit or full payment and change your mind before your design has been started on, we will gladly send a full refund. Once your design has been started on, your 50% deposit becomes non-refundable. If you feel during the design process that your designer is not creating the design you were hoping for, you can request for your order to be cancelled and you will not be required to pay your remaining balance (if you paid in full upfront, you will be refunded 50% of your order total).


POST-INSTALL SUPPORT

We will provide up to one hour of free post-install support to go over any troubleshooting questions you may have as you settle into your design. The one hour of post-install support expires 30 days from the installation date after which you will need to purchase the “Post-Install Support Package” for $50 for additional assistance.


MAINTENANCE

You are responsible for maintaining your site once the design has been installed. This includes adding content to pages and posts, updating plugins & themes, adding/removing gadgets/widgets, etc. We are blog designers–not blog maintainers. For our assistance with any maintenance help you are unable to figure out, you will need to purchase our “Post-Install Support Package” for $50 and we’ll be happy to assist you.


BROWSERS

Designs and content may vary in look from browser to browser. Although we do our best to assure our designs look their best on all browsers, there may be slight variations in the look of your design between various browsers.


HOSTING (WordPress only)

Although Designer Blogs recommends certain hosting providers, you are ultimately responsible for making an informed hosting decision based on your own research. Designer Blogs is not responsible for any hosting issues you may encounter by your chosen hosting provider.


FRAMEWORK SUPPORT (WordPress only)

With our WordPress custom designs you are getting an unlicensed (free) copy of the Genesis Framework, which means that no framework support will be available to you by StudioPress. If you would like to be a licensed Genesis owner and have access to Genesis framework support, you will need to purchase your own individual copy of the Genesis Framework here: StudioPress Themes for WordPress. Please note that purchasing your own copy of the Genesis Framework does not entitle you to a discount on the custom package you purchase from Designer Blogs.