how things work
1. Submit the Order
You place an order by filling out and submitting the order form linked on the site.
2. Make Payment
Once your order is submitted, you will be sent to our secure payment gateway to make payment. We accept all major credit cards, or you may pay via PayPal. Payment must be made in full before a designer will start on your design.
3. Order Confirmation
Once your order is submitted and payment has been received, you will receive a reply (please check your SPAM folder if you do not receive it within that time frame) from [email protected] to confirm that your order was received.
4. Designer Contact
Within 1-2 days of order placement, a designer will contact you to introduce herself and ask any questions she may have after reviewing your order. At this time, she may also ask for the login information to your website and any additional information she may feel is needed to complete your order. Information that may be requested might include menu bar titles, social media links, Instagram feed, profile photo, mailing list info, etc.
5. Design Phase
Shortly after her initial contact, your designer will assemble your chosen theme design on a live test site, showing the full design customized with your details. Once the design is ready for you to review, you will be emailed a link to the preview site for you to approve.
Please remember that our WordPress themes come “as-is” so unless you have paid to have customizations made to the design, no revision requests will be granted except to tweak the customizations made to the title and tagline or to tweak any customizations you’ve paid extra for. Once you approve the design, your designer will prepare for the installation.
6. Installation
Before installation, your designer will ask you to provide the login information to your site. If you have concerns about sharing your login information, you may create a temporary password that can be changed after installation or you may temporarily add your designer to your blog as a user. Installation generally takes under an hour or two to complete but may take a little longer, depending on your order size. Unless otherwise specified, your site will not be accessible during the installation of the design. During installation, we ask that you please do not make any changes to your site. We do our very best to install all WordPress themes within one week of the purchase date -however, large orders may take a few days longer.
9. Post – installation
Our WordPress themes come with basic post-install support for one month after the design is installed, where we’ll be happy to answer any basic troubleshooting questions you may have as you settle into your new design. We also recommend that you review our WordPress tutorials as you’ll find answers to most basic troubleshooting questions there.
