how things work
1. Submit Order
You place an order by filling out and submitting the order form linked on the site.
2. Make Payment
Once your order is submitted, you will be sent to our secure payment gateway to make payment. We accept all major credit cards or you may pay via PayPal. Payment must be made in full before a designer will start on your design.
3. Order Confirmation
Once your order is submitted and payment has been received, you will receive a reply within 1-2 days (please check your SPAM folder if you do not receive it within that time frame) from [email protected] to confirm that your order was received. Our reply will include the name and email address of the designer that will be assigned to your order.
4. Designer Contact
Within 1-3 days of order placement, a designer will contact you to introduce herself and to ask any questions she may have for you after reviewing your order. At this time she may also ask for the login information to your website and any additional information she may feel is needed to complete your order. Information that may be requested might be things like menu bar titles, social media links, Instagram feed, profile photo, mailing list info, etc.
5. Design Phase
Shortly after her initial contact, your designer will put together your chosen theme design on a live test site, which will show the full design customized with your title, tagline (or logo). Once the design is ready for you to review, you will be emailed a link to the preview site for you to approve.
Please remember that our WordPress themes come “as-is” so unless you have paid to have customizations made to the design, no revision requests will be granted except to tweak the customizations made to the title and tagline or to tweak any customizations you’ve paid extra for. Once you have approved the design, your designer will make preparations for the installation.
6. Installation
Before installation, your designer will ask you to provide the login information to your site. If you have concerns about sharing your login information, you may create a temporary password that can be changed after installation or you may temporarily add your designer to your blog as a user. Installation generally takes under an hour to complete but may take a little longer depending on how large your order is. Unless otherwise specified, your site will remain active during the installation of the design. During installation, we ask that you please not make any changes to your site. We do our very best to install all WordPress themes within one week of the purchase date–however, large orders may take a few days longer.
9. Post – installation
Our WordPress themes come with basic post-install support for one week after the design is installed where we’ll be happy to answer any basic troubleshooting questions you may have as you settle into your new design. We also recommend that you review our WordPress tutorials as you’ll find answers to most basic troubleshooting questions there.
