We reserve the right to reject any order placed for a website that we feel contains objectionable or offensive material.
Payment on all custom orders is due upfront via PayPal. Your order form will link you directly to our Paypal terminal for you to pay immediately upon placing your order. Payment must be made in full to reserve a slot in our queue.
Due to demand, a queue wait is required for custom designs. The queue is created on a first come, first serve basis according to the time in which your full payment is received. Your name will be placed in the queue at the time we reply to your order (within 1-3 days of submission). If you fail to submit payment, your name will remain in the “orders on hold” section of the queue until payment has been made. Please be aware of the current queue wait before submitting an order.
Although we have not lost any widgets (sidebar information) yet with our designs and don’t anticipate losing any in the future, we still strongly suggest you save a back up of your blog template before work on your design has begun just in case something should happen. Designer Blogs is not responsible for anything lost due to your failure to backup your template.
Our custom designs include up to three rounds of revisions. If your requests for revisions exceed that allotment, you will be charged $50/hour for the additional revisions. If you decide to change your design concept in the middle of the design process, you will be charged for the price of any new kits or graphics required to complete your new design plus the time already spent on your original design at $50/hour.
Adding content to your posts and pages is your responsibility and is not included in our custom packages. If you need our assistance adding content to your pages we are happy to do so at $50/hour.
Due to the unique nature of blog design, Designer Blogs does not offer refunds on designs already begun. If you have been placed in the queue and change your mind after you have sent payment, we will gladly send a refund minus the cost of the Paypal processing fee.
POST INSTALL SUPPORT
For 30 days after we’ve installed the design to your site, we will provide up to one hour of free post-install support to go over any questions or concerns you may have as you settle into your design. After the one hour or 30 days is up you will need to purchase the “Post Install Support Package” for $50 for additional assistance.
You are responsible for maintaining your site once the design has been installed. This includes adding content to pages and posts, updating plugins & themes, adding/removing gadgets/widgets, etc. We are blog designers–not blog maintainers.
Designs and content may vary in look from browser to browser. Although we do our best to assure our designs look their best on all browsers, there may be slight variations in the look of your design between various browsers.
FRAMEWORK SUPPORT (applicable to WordPress customs only)
With our WordPress custom designs you are getting an unlicensed (free) copy of the Genesis Framework, which means that no framework support will be available to you by StudioPress. If you would like to be a licensed Genesis owner and have access to Genesis framework support, you will need to purchase your own individual copy of the Genesis Framework here: StudioPress Themes for WordPress. Please note that purchasing your own copy of the Genesis Framework does not entitle you to a discount on the custom package you purchase from Designer Blogs.